San Mateo County Cares…

What services did you receive?

Please rate our services:

	Response time of answering the phone	Not applicable Excellent Good Fair Poor
	Courtesy of staff	Not applicable Excellent Good Fair Poor
	Knowledge of staff assisting you	Not applicable Excellent Good Fair Poor
	Helpfulness of information	Not applicable Excellent Good Fair Poor
	Responsive to your needs	Not applicable Excellent Good Fair Poor
	Communicated to you what to expect next	Not applicable Excellent Good Fair Poor
	Overall satisfaction	Not applicable Excellent Good Fair Poor

If you answered FAIR or POOR to any of the questions, what was unsatisfactory about the service:

In order to improve our service, we would appreciate your comments and suggestions:

If you would like to recognize an employee who provided excellent service, please give us their name and tell us how they helped you:

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